Refund policy

Because many of our products are made to order or custom-created, all sales are final unless an item arrives damaged or defective.

We accept returns or replacements only in the following cases:

• Item arrived damaged

• Item is defective

• Incorrect item received

Requests must be submitted within 7 days of delivery.

To request assistance, email us at: customerservice@ag-designs-llc.com

Please include:

• Order number

• Photos of the issue

• Description of the problem

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized items

• Custom tumblers

• Clearance or sale items

• Gift cards

Refunds / Replacements

If your claim is approved, we will issue a replacement or refund at our discretion. Refunds will be processed to the original payment method.

Shipping Costs

Original shipping costs are non-refundable. Return shipping (if applicable) is the responsibility of the customer unless the error was on our part.